Privacy Policy

Privacy Policy

November 14, 2023
This privacy notice sets out how Par5Escapes Limited , registered at London and incorporated in the United Kingdom, protects the privacy of your personal data.

We recognise the importance of your personal data and are committed to respecting your privacy and protecting your personal data.

1. what information do we collect and why?
We need to collect, use and disclose personal information to fulfil our duties as a travel agent, namely to make and manage travel bookings on behalf of our customers. In the course of our relationship we may collect the following:
a. Personal and contact information such as title, full name, contact details (address, telephone and email address).
b. Passport number, date of birth and nationality - if required by the airline in question.
c. Payment information: Card number, security number, expiry date and name of the cardholder

d. Frequent flyer numbers, car rental programme and hotel room preferences (if applicable).
e. Dietary requirements and health issues (if any) relevant to your travel arrangements or required by the relevant travel service providers (e.g. accommodation or travel providers).
f. Information provided by completing forms on our website - e.g. email address, where you heard about us from and your travel preferences. This information is used to keep you up to date with all our latest offers and products
g. Call recordings - calls may be recorded for quality control and staff training purposes
Facebook Instagram - by interacting with the social media features on our website (Facebook, Twitter or Instagram) you are bound by the privacy policies of the respective social media companies
i. IP address and cookies - when you access our website, our servers may record data about your device and the network you use to connect to us, including your IP address

2. How will we collect this information?
Generally, we collect your personal information from the information you submit during your relationship with us. The above data may be collected from the following sources:

a. Information generated about you when you purchase a travel arrangement or make enquiries; by telephone, email or website.
b. When you sign up to receive marketing from us (e.g. e-newsletters)
c. When you speak to our customer service team
d. When you enter competitions or register for promotions

In certain circumstances, it may be necessary for us to collect personal information about you from third parties. This includes when someone makes a travel booking on your behalf that includes travel arrangements for you to use (for example, a family or group booking or a travel booking made for you by your employer). In this case, we rely on the authority of the person making the travel booking to act on behalf of another traveller on the booking.

If you make a travel booking on behalf of another person (for example, a family or group booking or a travel booking for an employee), you agree that you have obtained the other person's consent for us to collect, use and disclose the other person's personal information in accordance with this statement.

3 What do we use your personal data for and what is the lawful basis for it?
3.1 What do we use your personal data for and what is the lawful basis for it?
a. To carry out our functions as a travel agent. Failure to provide this information will result in us being unable to complete your booking.
b. Personal and contact information is used to complete travel bookings you make on our website. Also payment information, passport numbers, date of birth, frequent flyer numbers and dietary requirements.

3.2 Legitimate interest
a. For direct marketing communications and related profiling that help us provide you with relevant products and services, including deciding whether or not to offer you certain products and services.
b. Your data may also be used for wider purposes, such as to provide you with travel confirmations and itinerary updates, to manage your booking and to enable us to contact you for customer service.
c. We may use your personal data to send you targeted marketing activities. about special offers, new products or competitions. This may include emails, text messages u
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